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domain transfers

When a client purchases a Domain Transfer, the client must unlock the domain and retrieve an authorization code from the current Registrar. This authorization code is needed to initiate the transfer with the Gaining Registrar. (The attached table indicates the process by which to do this for many popular Registrars.)

Once the Gaining Registrar receives the authorization code, an email will be sent to the client that contains an ID number, key code, and link to confirm the transfer. The client must confirm the transfer with the ID and key from the email. If the domain being transferred requires one, the Authorization Code from the Losing Registrar will also have to be entered. The Gaining Registrar will then send notification to the Losing Registrar to transfer the domain. The Losing Registrar will send the confirmation for release of the domain. The client also confirms the release with the Losing Registrar. The Losing Registrar will then release the domain to the Gaining Registrar. A "transfer success" email is sent to notify the client that the domain is now located in their account and the client now has control over their domain at the New Registrar.

Obtaining an Authorization Code
The table below lists the contact information for the most common Registrars and describes how to obtain a transfer Authorization Code (Auth Code) from each.

Registrar	To obtain an Auth Code	Contact Info	Transfer Approval
Network Solutions	Call 24 hour support and request Auth Code and they will send to 'Admin' contact on domain	(888) 642-9675 24/7	Confirmation Email sent to the primary contact on record to approve transfer.
Register.com	Within Account Management, click on a Domain Name to view its details. The Auth Code will be listed on the right.	M-F 8am-6pm U.S./Canada: (877) 866-0045 Other: (902) 749-2056	Link within the email confirmation to 'Admin' to approve transfer.
Tucows	Auth Code located in account within the Domain Details at their website, username and password provided from reseller	(800) 371-6992 M-F 8am-8pm support@opensrs.org	Email to 'Admin' from Transfers@opensrs.org to approve transfer.
Verio	Email domreg@verio-hosting.com from 'Admin' contact email and they will send the Auth Code.	(800) 438-8374 or support@verio.com	Email to 'Admin' to approve transfer.
MelbournelT	Email domreg@verio-hosting.com with Domain Name, Registry Key, and request Auth code. Info will be sent to 'Admin'	Website +61 38624-2300	Email to 'Admin' to approve transfer.
eNom	Auth Code located on bottom of 'whois' info for Domain Name located in the account management area.	(425) 274-4500	Auto-approval of transfer after approximately 5 days.
eNom reseller	Go to their website, and enter Domain Name, this will provide contact information for reseller and then request Auth Code	Varies by Reseller	Auto-approval of transfer after approximately 5 days.
Bulk Register	Email domainsupport@bulkregister.com from 'Admin' if reseller is listed as 'Admin' contact , call reseller	(877) 527 8869 M-F 9am-7pm domainsupport@bulkregister.com	Email to 'Admin' to approve transfer from transfer@bulkregister.com
Joker.com	Pre-Approval needed; Log into account and go to 'Service Zone', under advanced options click 'Proceed->Next, click 'Transfer' button and supply Domain Name. Email sent to 'Admin' and within 5 days pre-approval granted. 10 day window for transfer begins. Now, go to the 'Service Zone' and click the 'Status' button	Website No Phone Support	10 day window with preapproval required. Instructions in Auth Code Heading.
Stargate	Email online support from 'Admin' email provided in Contact Info Heading	Website No Phone Support	Auto-approval of transfer after approximately 5 days
Names4Ever	Auth Code for transfer is your account password	Online Chat Support (877) 275-8763	Auto-approval of transfer after approximately 3 days.
AlT Domains	Send a transfer request to them via an online support ticket, and they will send the Auth Code	Ts.htm.often	Approval, no email.

Transfer Confirmation Email
The Administrative Contact for the domain name for which a transfer is requested will receive an email indicating that a new registrar has been requested for the domain. It will state that the email was generated to their attention due to the listing in the WHOIS database and that if this transfer truly is desired that the terms and conditions of the agreement for their company must be read and agreed to. If no response is given to this email, then the domain name will remain listed with the original host and not transferred. Further instruction is given on how to proceed with the transfer, such as the web address to confirm such and the contact information required.

Authorizing a Domain Transfer to Your Account
Your domain transfer will not succeed unless you unlock the domain, remove privacy, set up a valid administrative email, and apply the correct authorization code (for domain names that require one).

To Authorize a Domain Transfer to Your Account

Log in to your Account Manager.
In the My Products section, click Manage Domains. The Domain Manager displays.
From the Domains menu, select Pending Transfers.
Click the Authorization button and then click Begin Transfer Authorization.
In the Transaction ID field, enter the transaction ID from the email notification we sent regarding the domain transfer, and then click Next.
In the Security Code field, enter the security code from the email notification we sent regarding the domain transfer, and then click Next.
If applicable, enter the Authorization Code that you received from the current Registrar and clink Continue.

Troubleshooting Domain Transfers

Authorization Code (Auth Code) - For domains that require one, the customer must obtain an Auth code for the transfer from the losing Registrar and enter it in the transfer confirmation page. (For information on Authorization Codes see page 2.)
Awaiting Response - The gaining Registrar must receive a response from the Administrative (Admin) Contact within 30 days. If you have not received a confirmation email, verify that the Admin email address is valid. (See an example confirmation email on page 3.)
Failed Transfer - The domain is locked, expired, or was registered or renewed within the last 60 days and therefore cannot be transferred at this time. If your domain is locked, you must contact your registrar to unlock it before the transfer can be completed.
No Response / Late Response -The losing Registrar must receive a response to the transfer confirmation email within their allotted timeframe.

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